Though we strive to give you a great customer experience each time you shop with us, if you find any damage or faulty article or product or sizes, we offer you to Exchange Your Order within 7 Days of Delivery on all fresh items. That’s true! All you need to do is to give us a call or drop an email at info@ninesevenone.store within a period of 15 days, from the date of delivery. However, you must understand that we can’t bear a loss either; so, exchange of products will be accepted only if the products are returned in an UN-USED condition with the tags intact and in their original packaging, in an unwashed and undamaged condition and only on Fresh items which are not on promotion or discounts. Exchanges will be only catered at the shop. However, an exchange is subject to availability of the item in our stock or items not on promotion or discount. Damages due to neglect, improper usage or application will not be covered under our exchange Policy.