Once an order is placed, it is validated and forwarded to the processing department. Usually, it takes about 4Β daysΒ for the order to be shipped. The usual turnaround time is about 1 week forΒ international orders and 2 to 3 days within the country. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances. The package will be delivered via Courier Companies and will have a tracking number available to track the status of the order.
*Credit Card orders required 48 working hours for verification from the bank.
PACKAGES LOST IN TRANSIT:
If your order is lost in transit,Β ninesevenone.storeΒ will investigate with the Shipping carrier. It may take 2-3 days for this process. If the package is still not located, we will issue/offer a replacement.
PRODUCT IS DAMAGED OR STOLEN IN SHIPPING:
A Product is considered damaged if the product received was physically damaged in a material way. A product is considered stolen if the package received is in open condition and is empty. In either case, you may contact our Customer Support department. We are going to investigate this issue and may ask for a digital picture of the received package/product or any other proof for claim purposes as well.
